LS Central Hospitality ImplementationThe project was carried out in the years 2022 and 2023
Manage your entire restaurant business with LS Central System
LS Central extends Microsoft Dynamics 365 Business Central ERP with functionality for restaurant and food service businesses, communicating seamlessly from front to back as a single software solution. Leverage all the functionality LS Central and Business Central have to offer, when and where you need it, without complex integrations.
LS Central is a fully integrated restaurant software solution that gives you a complete overview of your business operations from Point of Sale to back-office and more.
Challenges
The restaurant management approached us to implement a unified software solution to manage all their restaurant operations on a single platform. They required a system that enables customers to place orders using tablets and QR code scanning, with digital menus displayed on customers’ mobile devices. Once an order is placed, it should be reflected on the kitchen display system and kitchen station printers. In addition, the solution needed to support full hospitality functionality, including offers and promotions, customer loyalty programs, and integration with online food aggregators for managing online orders.
Software licensing and implementation costs were also key considerations due to their strict budget constraints
Solutions
LS Apps implemented LS Central from the ground up, delivering a complete end-to-end hospitality solution. The LS Central POS system was fully configured across all tablets, along with Kitchen Display Systems (KDS) and Kitchen Order Tickets (KOT) printing to ensure seamless order processing from front-of-house to kitchen operations.
The solution included the configuration of offers and promotions, customer loyalty programs, and secures payment gateway integrations to enhance the overall customer experience. A pilot implementation was first completed at one restaurant to validate system performance and operational workflows.
Benefits & Results
- Cost Optimization: The offshore implementation model significantly reduced overall project costs, making the solution well within the customer’s budget constraints.
- Operational Consistency: Standardized POS, kitchen, and back-office processes across all restaurant locations ensured consistent operations and reporting.
- Improved Efficiency: Seamless integration between POS, KDS, and KOT printing improved order accuracy and reduced turnaround time.
- Scalable Rollout: The successful pilot enabled a smooth and rapid rollout to remaining outlets with minimal business disruption.
- Enhanced Customer Satisfaction: Improved service speed, digital ordering, and loyalty features contributed to a better customer experience.
- High Client Satisfaction: The cost-effective delivery model and stable system performance resulted in strong customer satisfaction and long-term confidence in LS Apps
As Microsoft and LS Retail certified partners, we offer Business Central licenses and cloud services with flexible, value-packed pricing
Working with the LS Apps team is always a great experience. They are responsive, professional, and focused on delivering results.
